This is a guest post by Ralph E. Plaskett

Are Your Marketing Dollars Going into the Trash?

Do you remember the last piece of mail that you received? Do you remember what it was about? If you are like most people, you don’t. You probably considered it to be junk mail because it didn’t pertain to you or your interests. In the online world, this would be called spam – unwanted or unsolicited mail (or email). This type of mail is what I like to call name, rank, and serial number mailings, otherwise known as traditional marketing.

Traditional marketing is far from being effective because it doesn’t appeal to the wants, desires, and interests of the people. As humans, we often think that something works when we see an abundance of it. Unfortunately, we see even more bad marketing because many businesses owners feel that because they see an abundance of a particular marketing piece that it must be effective. Well the secret is that they are often not effective for the reasons mentioned above.

So how do we turn from marketing that wastes money to marketing that provides a solid return on investment? The answer to this question is quite simple yet difficult for so many business owners and entrepreneurs to understand. If you have ever worked in retail, your manager probably told you “The customer is always right”. Although this isn’t always true, the philosophy behind this popular saying is true. ‘The customer is always right’ takes the focus off of self or
the company and raises the interests of the customer in the employee’s mind. People-focused marketing does just that; makes the marketing about the recipient, not the company or its products/services.

If you have ever spoken with someone that only talks about themselves or their interests, then you know how annoying it can be. Your marketing is no different. The challenge that small business owners face is turning their marketing from self-centered marketing to people-focused marketing. To accomplish this, small business owners need to understand who their customers are. Here are a few questions that will help you figure out who exactly are your customers.

•       What are their interests?
•       What are their fears?
•       What kind of periodicals do they read?
•       Do they have their own lingo?
•       What is their education level?

As you can imagine, this isn’t even close to a complete list of questions that small business owners can ask to gain a better understanding of their customers. Each industry, product, and service has its own questions that can be asked to become familiar with customers who may be inclined to purchase. Far too many small business owners do not do the necessary research to truly know their customers. It is much easier to put their name, rank (years in business), and serial number (street address) than to do the hard work of understanding who is the customer and how that relates to their product or service.

Once a solid understanding of the customer is discovered, the creation of a message that is tailored to that ‘ideal customer can be created. This is known as message to market matching. What many small business owners don’t understand is that their product or service is a solution to someone. They also don’t understand that everyone isn’t their customer (which is a totally different article). Your product solves a problem that the customer is facing. The challenge of the small business owner is to discover how many solutions/benefits their product or service provides. This is why it is critical to understand who the customer is.

Making marketing that is centered around the customer and the benefits they will obtain from a product or service is admittedly difficult, time-consuming, but very rewarding. Not only are you providing benefits and solutions to your customers but your will also increase your revenue 10-fold.

Proverbs 13:4 (NIV) says The sluggard craves and gets nothing, but the desires of the diligent are fully satisfied. So which one will you be, the sluggard wishing and hoping for greater success in your business or the diligent who is fully satisfied and seeks greater achievements?

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About the Author
Ralph E. Plaskett is known as the Peculiar Marketing Expert for peculiar people, the go-to resource for action-oriented information where readers can take the words right off the page and put them to work immediately! His effective strategies develop, grow, and expand businesses for Christians. Visit his website at
http://www.PushingKingdomBusiness.com

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