Comments on: Customer Service is Dead and You Killed It

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By: Jesus’ Key to Ultimate Success | The Success Center

Jesus’ Key to Ultimate Success | The Success Center — Sat, 03 Apr 2010 21:45:45 +0000

[...] For more ways on how to deliver excellent customer service, check out yesterday’s repost of, Customer Service is Dead and You Killed It. What did you get out of Jesus showing us how to serve? What would you add to this list? How do you [...]

By: The Ultimate Key to Business Success |

The Ultimate Key to Business Success | — Wed, 03 Feb 2010 14:07:52 +0000

[...] Consistent – You have to stay consistent with your business. That means, giving excellent customer service, producing quality, and delivering value to customers. Don’t let up no matter how low sales [...]

By: What’s Your Value Proposition? | jtrigsby.com

What’s Your Value Proposition? | jtrigsby.com — Thu, 21 Jan 2010 21:06:06 +0000

[...] Whatever you do make sure you have the right mind-set of adding value to someone else’s life. You’ll only be successful in doing so. Trust me. Want some extra help on delivering excellent customer service? Read my article, “Customer Service is Dead and You Killed It.” [...]

By: Rod

Rod — Tue, 05 Jan 2010 03:00:42 +0000

You're absolutely right, small business definitely has the advantage because of the personal customer service. Once we tap into that power, the sky's the limit to what you can achieve!

By: Software Candy

Software Candy — Mon, 04 Jan 2010 22:56:11 +0000

Rod, this is an excellent article. It has so much truth in it. Especially the optimistic conclusion.

Good customer service is well alive and kicking in small businesses. Huge corporations (especially the Internet based ones) are a different story:

Have you ever been frustrated by receiving a canned template reply that suggests that no one took care of reading your letter? Have you experienced calling tech support only to realize that the person on the other side is simply reading from the same webpage you read before deciding to call tech support?

This is where smaller companies step in…

By: Rod

Rod — Sat, 02 Jan 2010 16:25:14 +0000

Hey, Gladys, I think good customer service is hard to find because people aren't comfortable delivering it. It requires you to come out of your comfort zone and neglect self.

But, the reward far out weigh the discomfort! Thank you for the compliment!

By: Gladys

Gladys — Sat, 02 Jan 2010 16:21:17 +0000

Excellent article, and you mentioned some great ways to provide that little bit extra to customers. It does make me wonder, however, why good customer service is so hard to find? Maybe it's because I've worked in retail, but I've always heard about how valuable good customer service is for keeping customers and getting them to tell their friends. If it is so valuable, why aren't more people and businesses doing it?

And as others have said, I hope you're working my next flight!